PROVENWORKS INC, doing business as Durafleet Charlotte North ("Durafleet Charlotte North," "we," "us," or "our"), provides mobile truck repair and commercial fleet maintenance services from 2714 Clemson Ave, Charlotte, NC 28205. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to our text messaging program.
When you request service, contact us, or sign up for text messages, we collect the information you give us: your first and last name, business name, mobile phone number, email address, and details about the vehicles or service you need. We also collect basic technical information such as browser type, device type, and pages visited.
We use your information to respond to service requests, schedule and perform repairs and maintenance, send appointment confirmations and reminders, provide service updates and technician arrival notices, answer support questions, process billing, and operate and improve our business. If you agree to marketing text messages, we also use your mobile number to send them.
You opt in to our text messaging program by checking the applicable, unchecked-by-default consent checkbox on our service request form at durafleet.co/service-request and providing your mobile number. If you check the non-marketing box, we may send you service request follow-ups, appointment confirmations and reminders, technician arrival and repair status updates, and customer support messages. If you separately check the marketing box, we may also send special offers, discounts, and service updates. Consent to receive text messages is optional and is not a condition of purchasing any goods or services, and you can submit the form without checking either box. Message frequency varies. Message and data rates may apply. You can opt out at any time by texting STOP, and you can text HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All of the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only as needed to operate our business and support our services, for example with service providers that host our systems, deliver our messages, schedule work, or process payments, and they may use it only to provide those services to us. We may also disclose information when required by law or to protect the rights, property, or safety of our business, our customers, or others.
We keep your information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect it, but no method of transmission or storage is completely secure.
You may opt out of text messages at any time by texting STOP to (980) 980-2947 or replying STOP to any message. You may ask us to access, correct, or delete your personal information by contacting us using the details below.
Our services are for businesses and are not directed to children under 13, and we do not knowingly collect their information.
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.
PROVENWORKS INC, doing business as Durafleet Charlotte North
2714 Clemson Ave, Charlotte, NC 28205
Phone: (469) 644-3251
Email: [email protected]